Legal Notice
Website Owner:
Hélène Andrieux
Better Future OÜ
Heina tänav, 10319 Tallinn, Estonia
Estonian Registration Number: 14586653
Email: info@helenesdelicacies.com
Hosting Provider:
PlanetHoster
4416 Louis-B.-Mayer
Laval, QC H7P 0G1
Canada
Privacy Policy
At Hélène’s Delicacies, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website.
Information We Collect
We may collect the following information:
- Personal identification information (e.g., name, email address, phone number).
- Usage data (e.g., IP address, browser type, pages visited, and time spent on the site).
How We Use Your Data
We use your data to:
- Process orders and provide customer support.
- Improve the website and user experience.
- Send promotional emails or newsletters (only if you opt-in).
Sharing Your Data
We do not sell, trade, or rent your personal information. However, we may share your data with third-party service providers to facilitate our services (e.g., payment processing, hosting services).
Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
Your Rights
Under GDPR, you have the right to:
- Access your data.
- Request correction or deletion of your data.
- Withdraw consent for data processing.
- Restrict or object to the processing of your data.
For any requests, please contact us at info@helenesdelicacies.com.
Cookies
We use cookies to improve your browsing experience. These include:
- Necessary Cookies: Essential for website functionality.
- Analytics Cookies: To analyze website usage and improve performance.
- Preference Cookies: To remember your preferences.
- Advertising Cookies: To display targeted ads (if applicable).
You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy or contact us.
Terms of Service
Acceptance of Terms
By accessing or using this website, you agree to these Terms of Service. If you do not agree, please do not use the website.
Intellectual Property
All content, including text, images, and graphics, is the property of Hélène’s Delicacies unless otherwise stated. You may not reproduce, distribute, or use any content without prior written permission.
Use of the Website
You agree to:
- Use the website only for lawful purposes.
- Not disrupt or interfere with the website’s functionality.
Limitation of Liability
Hélène’s Delicacies is not liable for any damages resulting from the use of this website or the inability to access it.
Orders and Payment
- All prices are displayed in [currency].
- Payments are processed securely through third-party payment providers.
- Orders are subject to availability.
Shipping and Returns
Shipping and Returns
- Shipping Fees and Delivery: Shipping fees and delivery times are outlined at checkout. Orders are subject to availability.
- No Right of Return for Perishable Goods: Due to the perishable nature of our products (e.g., plant-based cheeses), returns or exchanges are not accepted, except in the case of damaged or defective items.
- Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 48 hours of receipt at info@helenesdelicacies.com with your order details and photos of the issue. We will assess the situation and provide a replacement or refund where appropriate.
Governing Law
These terms are governed by the laws of Estonia. Any disputes shall be resolved under Estonian jurisdiction.
Cookie Policy
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyze traffic, remember preferences, and improve functionality.
Types of Cookies
- Necessary Cookies: Essential for website functionality.
- Analytics Cookies: To gather insights into website usage.
- Preference Cookies: To save user preferences.
- Advertising Cookies: To show relevant ads based on browsing history.
Managing Cookies
You can manage or delete cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
For further assistance or inquiries, please contact us at info@helenesdelicacies.com.
Thank you for visiting Hélène’s Delicacies ! While you’re here, why not treat yourself to our handcrafted vegan cheeses, made with love in Tallinn ? Click below to discover our range.